Legal Notice

The explanations and information provided on this page are general, high-level overviews on how to draft your own refund policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific refund policies you wish to establish between your business and your customers. We recommend seeking legal advice to help you understand and create your own refund policy

Refund Policy – The Basics

That said, a refund policy is a legally binding document that aims to establish the legal relationship between you and your customers regarding how and if you will provide them with a refund. Online businesses that sell goods are sometimes required (depending on local laws and regulations) to present their return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the items they purchased.

What to Include in a Refund Policy

In general, a refund policy often addresses the following types of questions: the time frame for requesting a refund; whether the refund will be full or partial; under what conditions the customer is eligible for a refund; and much more.